Returns & Replacements

Returns & Replacements

Eligibility & Timeframe

• Items can usually be returned or replaced within a specified window (e.g., 14–30 days) from delivery.

• Products must generally be unused and in original packaging.

Standard Return Process

1. Initiate a return via your account or order confirmation email.

2. Receive return authorization (RMA number) and return label if applicable.

3. Ship the item back—return shipping is often at your expense unless the item arrived damaged or incorrect.

4. Inspection & Refund/Replacement: Once the item is received and verified, you’ll be issued a refund or replacement.

Faulty or Damaged Goods

• Report within a short window after delivery (e.g., 7 days).

• Korea TLC likely offers free replacements or refunds for damaged/defective items—photo evidence may be required.

Non-Returnable Items

• Some items like skincare opened after hygiene seals are broken, used beauty tools, or limited-time bundles may be excluded.

• Personalized or final-sale items often cannot be returned.

Refund Method & Timing

• Refunds are typically issued to the original payment method and processed within 5–14 business days after inspection.

Contact & Support

• Customer support (via email or live chat) usually handles return approvals, replacement requests, or shipment confusion.

• Keep your order number and any RMA/reference number handy when contacting support.