Shipping Rates & Policies

Shipping Rates & Policies (KoreaTLC)

1. Processing Time

• Orders are typically processed within 1–2 business days after placement (excluding weekends and holidays).

• Estimated delivery times vary depending on the destination and shipping option chosen.

2. Shipping Options & Carriers

• Domestic shipments (India) use USPS Partner Services or other local postal/courier providers.

• International orders are dispatched via Korea Post (EMS, K‑Packet, air parcel) or reliable courier services.

• Options such as standard, express, or tracked delivery are available based on region.

3. Shipping Rates

• Charges depend on total order weight, shipping destination, and selected delivery speed.

• During checkout, you’ll see the exact shipping cost before placing your order.

• Carriers may adjust rates seasonally or due to logistics changes—customers see updated fees at checkout.

4. Duties, Taxes & Import Fees

• International shipments may be subject to customs duties, VAT/GST, import taxes, and brokerage fees.

• These are not included in the shipping fee and must be paid by the recipient.

• Policy encourages checking local regulations to avoid unexpected charges.

5. Tracking & Delivery Estimates

• A tracking number is provided once your order ships—typically activated within 24 hours.

• Estimated delivery varies; EMS averages 3–7 business days, while standard airmail can take longer based on destination.

6. Lost, Damaged or Delayed Shipments

• If a package is lost or damaged in transit, customers should contact KoreaTLC support promptly.

• Claims process requires proof (photos, carrier reports), and eligible orders are re‑sent or refunded.

7. Shipping Restrictions

• Certain products (e.g. liquids, batteries, fragile items) may face shipping limitations or require additional handling fees.

• Some destinations may have restrictions—unavailable items are flagged at checkout.

8. Free Shipping & Promotions

• Occasionally, free or reduced-rate shipping (e.g., “Free shipping over ₹X”) applies to qualifying orders.

• Promotions and shipping thresholds are displayed on banners or at checkout during eligible periods.

9. Address Errors & Reshipment

• Customers are urged to provide full, accurate shipping addresses.

• KoreaTLC isn’t responsible for misdeliveries due to incorrect addresses.

• Re‑shipping to corrected addresses may incur additional charges.

10. Customer Support & Inquiries

• For shipping status, rate inquiries, or issues, contact customer support via email or chat.

• Provide your order number and tracking ID for faster assistance.